A call centre executive will act as a representative of a company and will answer the queries to the call that come in the name of the company. A call centre executive must be humble and pleasant to the caller and must remember that they are speaking in behalf of the company. There is no particular academic requirement to this job, one must have excellent communication skills and patience to attend the calls.
A call centre executive must know about the organization or company well to give the right information about parent company .One must also be fluent in the foreign language of the speaker .The timing of the nation of the parent company will be just reverse to the country’s timing where you are working, therefore the timing of your work will be night shifts .A call centre executive must be flexible to the timings of the company.
A call centre executive will get a handsome salary and other benefits like insurance will be provided by the company. The executives will have a pleasant time with the office as the ambience will be very friendly and frequent parties and tours will be conducted by the parent company to engage the employees.
To become a call centre executive one shouldn’t have certain academic qualification, only one need to have good communication skills and patience. The minimum qualification for call centre executive will be 12th std.
Step 1 To become a call centre executive one shouldn’t have any particular educational qualification, only one needs to have a good sound communicational skills.
Step 2 If you wish to join a call centre then one will be asked to go for pass personality tests and training
Step 3 Some of the top call centers in India are :-
1) Aegis ltd
2) IBM Daksh
3) Infosys BPO
4) TCS BPO
5) 24/7 Customer Private Limited
After years of experience, one can be the team leader and later they can even become process manager and Head of process.
The starting salary of a call center executive is Rs 16,000-Rs 20,000.After few yrs in call center you will get a salary of Rs 25,000-Rs 28,000 plus insurance and other benefits .
